Refund policy

Refund and Exchange Policy

Returns & Exchanges We gladly accept returns and exchanges within 30 days of receipt. To be eligible for a return or exchange:

• Items must be unused, in original condition, and in the original packaging.
• Please note shipping fees and gift-wrapping services are non-refundable.

How to Return an Item

• Contact us at support@dalbitstudio.com within 30 days from the date of receipt.
• Please include your order number, reason for return/exchange, and photos if the item is defective.
• We'll provide return instructions after reviewing your request.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).
• Original shipping charges and additional service charges (such as gift wrap) are non-refundable.
• For returns due to our error, we will cover return shipping costs.

Eligibility for Returns

• Items must be unused, undamaged, and in original packaging to qualify for a return or exchange.
• Custom or personalized products are not eligible for return or exchange unless defective.

Refund Processing

• Once your return is received and approved, refunds will be processed within 7 business days.
• Refunds will be issued to your original payment method. Shipping charges, unless due to our error, are non-refundable.

International Orders

• Customers outside the U.S. are responsible for return shipping costs.
• Original international shipping charges and customs/duties fees are non-refundable.

Need Help? We're committed to your satisfaction. For any questions or support, please reach out:

• Email: support@dalbitstudio.com